Refund policy

We want to ensure that you have a satisfying shopping experience and we understand that sometimes a replacement may be necessary. Please refer to the replacement policy below for reference:

1. Return Period: Give us a 30-day return period from the date of shipment. If more than 30 days have passed since the date of purchase, we regret to inform you that we are unable to provide a refund or exchange.

2. Eligibility Criteria: To qualify for return eligibility criteria, the item must meet the following:

   a. Unused and Undamaged: The item is in unused and undamaged condition. The item should not have any wear, tear or damaged packaging.

   b. Original Packaging: Returned items must be in their original packaging or similar protective packaging to prevent damage during shipping.

   c. Product Specific Eligibility: Some products may have specific eligibility requirements due to their genetic nature, such as hygiene products, perishable goods, or personalized items. For more information on specific product eligibility, please contact our customer support.

3. Return Process: If you need to return an item, please follow the steps below:

   a. Contact Customer Service: Contact our customer support team by email or phone within the 30-day return period. Provide your order details and the reason for your return. Our support team will guide you through the process.

   b. Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.

   c. Secure Packaging: Securely package the item in its original packaging or similar protective packaging to ensure it is not damaged during shipping. Please make sure to indicate the RMA number on the packaging.

   d. Shipping Costs: You will be responsible for the return shipping costs unless the return is due to our error or product defect. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Review and Refund Process: Once the item is returned, our team will check it to make sure it meets the eligibility criteria. If approved, we will initiate the refund process. Here are some important things to note:

   a. Refund Method: Refunds will be processed using the original payment method used at the time of purchase.

   b. Refund Scope: Refunds will be refunded for the cost of the item, but will not include any shipping or handling costs.

   c. Processing Time: Depending on your payment unit, it may take some time for the refund to be reflected in your account.

5. Exchanges: If you need to exchange an item, please follow the return process above and place a new order for the desired item. This will ensure that you receive the desired item faster.

6. Non-returnable Items: Some non-returnable items, including but not limited to gift cards, downloadable software, and items marked as final sale or clearance, are non-returnable. Please check the product description or contact non-returnable customer support for more information about non-returnable items.

7. Damaged or Defective Items: If you receive damaged or defective merchandise, please contact our customer support immediately. We will help you resolve other issues by providing a replacement, refund, or any necessary solution.

We are committed to providing excellent customer service and do our best to accommodate your return requests. If you have any additional questions or concerns about our return policy, please feel free to contact our customer support team.